IntallisRefund Policy
Last Updated: May 2, 2016
We at Intallis take pride in serving our customers satisfactorily. We strive to build a strong professional relationship based on our mutual trust, transparency, and quality of our work.
Intallis maintains separate refund policies based on the type of Support Plan or Software Purchased.
Single Incident Plan Refund Policy
- All Single Oncident Plans must be used within 30 (thirty) days of purchase. No refund will be issued for unused Single Incident Plans after 30 (thirty) days of purchase.
- An already used Single Incident Plan is eligible for refund if the issue (for which the Single Incident Plan was purchased) can not be resolved by Intallis technicians. In such a case, a refund request must be made within seven days of the last interaction with a Intallis technician. If the refund request is not received within seven days of the last interaction with Intallis technician and the issue was not fixed, the Purchased Single Incident Plan will be honored for a future resolution of an issue/problem of the similar severity and complexity.
Subscription Plan Refund Policy
- Refund requests for Subscription Plans will be honored if Intallis technicians have not been able to resolved any issue covered in the Subscription Plan within the first thiry (30) days of the subscription effective date. If the Intallis has successfully resolved one or more issue(s) within the thirty (30) days from the subscription effective date, the Subscription Plan fees are not refundable.
Refund Request Procedure
- Step I - Call Intallis: You must call Intallis support number (+91 971-709-2438) to interact with Intallis technician to make sure that you have provided Intallis an opportunity to resolve/fix your issue.
- Step II - Submit Request: You must submit a written refund request to Intallis with following information:
- Customer ID Number provided at the time of purchase
- The actual reason(s) for request
- Reference to your attempt to contact Intallis technician and the result from your interaction with Intallis technician.
- Step III - Refund Processing: The average turn around time for processing a refund request is nine (9) to eleven (11) business working day from the date of request receipt.
Changes to Intallis Refund Policy
Intallis reserves the right, without notice to anyone and at any time, to modify or update the Intallis Refund Policy by posting any such updates or modifications at the Refund Policy page of the Intallis website. Any modification or update to the refund policy shall be deemed effective immediately upon such posting on the Intallis website. Intallis encourages its customers to review the Intallis Refund Policy periodically to determine if any modification and/or update has been made in the refund policy.